BC ARCHITECTS : Client Service Questionnaire

Did BCA understand your project(s) requirements? Choose one:

Did BCA support your business goals for your project? Choose one:

Was BCA responsive to you and your team? Choose one:

Did BCA contribute to your projects overall success? Choose one:

Was BCA's Principal in Charge of your project accessible and responsive? Choose one:

Was BCA's Project Manager for your project accessible and responsive? Choose one:

Were you kept informed of the progress of your project? Choose one:

Did BCA communicate well and understand your direction fully? Choose one:

Were BCA's fees in line with your budget for the project? Choose one:

Did BCA add value to your project? Choose one:

Did BCA create an exciting solution for your project? Choose one:

Did BCA complete your project completed in a timely fashion? Choose one:

Are you pleased with the project(s) BCA produced for you? Choose one:

Are you pleased with the Structural Engineering Firm retained for your project? Choose one:

Are you pleased with the MEP Engineering Firm retained for your project? Choose one:

Did BCA provide value added services beyond the scope of services? Choose one:

Are you pleased with the quality of BCA’s design drawings? Choose one:

Were BCA’s (architectural) construction drawings complete and sufficient for construction? Choose one:

Were BCA’s and its Consultants drawings complete and sufficient for construction? Choose one:

Do you utilize other architects for your projects? Choose one:

What additional services would benefit your projects? Fill in below:

If BCA provided the services you listed above, would you to retain BCA for those projects? Choose one:

Do you utilize other illustrators or renderers for your marketing collateral? Choose one:

If you utilize other illustrators or renderers for your marketing collateral, did you know BCA provides these services? Choose one:

Do you anticipate moving into new markets in 2008? Choose one:

Which markets do you anticipate developing in 2008? Choose all that apply:

Do you anticipate doing additional feasibility and site planning studies in 2008? Choose one:

How likely are you to start a new project in 2008? If likely, which quarter(s)? Choose all that apply:

What volume of development do you anticipate your company pursuing in 2008? Choose one:

What amount of work ($fees) do you foresee contracting with BCA in 2008? Choose one:

How likely are you to retain BCA for your next project? Choose one:

How likely are you to refer someone to BCA for their next project? Choose one:

What kind of reputation do you perceive BCA to have? Choose one:

Why did you choose BCA? Choose all that apply:

What is the most important asset that BCA provides to you and your team? Fill in below:

Considering all aspects of working with BCA, what are you the most satisfied with? Fill in below:

Considering all aspects of working with BCA, what are you the least satisfied with? Fill in below:

What can we do to make our work more valuable to you? Fill in below:

How can we improve our service? Fill in below: